Taptap Send, a prominent international money transfer platform, has resumed operations in Ghana after the Bank of Ghana (BoG) lifted its temporary suspension. The ban, which lasted less than a month, was initially imposed due to regulatory concerns regarding the company’s operations.
The BoG’s decision to lift the suspension took effect on December 4, 2024, after resolving outstanding issues with Taptap Send. The platform is widely used by Ghanaians living abroad—particularly in the United Kingdom, Europe, the United States, and the United Arab Emirates—to transfer money directly into Ghanaian mobile money wallets and bank accounts, free of charge.
Clarifying the BoG’s earlier concerns, Darryl Mawutor Abraham, Growth Director for Africa at Taptap Send, explained that the platform had introduced a wallet feature that enabled Ghanaians living overseas to hold savings in Ghanaian cedis. According to him, while such wallet services comply with regulations in the UK and Europe, it initially raised questions with Ghana’s central bank.
“We launched a wallet product not for Ghanaian customers but for those living in the UK and Europe, similar to how you can hold a US dollar account here in Ghana without needing to engage with the US government,” Mr. Mawutor said. He further emphasized that the wallet feature helped diasporans save money in cedis, addressing the needs of individuals who do not have Ghanaian bank accounts due to prolonged stays abroad.
Following engagements with the BoG, the central bank gained clarity on the platform’s operations, leading to the restoration of its services. “They (BoG) understand it and lifted the ban. While they have yet to make a public statement, I can assure you that we are now in good standing with the Bank of Ghana, and we have resumed operations,” Mr. Mawutor added.

Although the cedi wallet feature remains inactive, the platform has restored its core service of enabling international money transfers to Ghana. Speaking at a press briefing in Accra, Mr. Mawutor highlighted Taptap Send’s significant role in supporting Ghana’s economy, contributing to the $5 billion annual remittance inflows reported by the BoG.
He claimed that Taptap Send accounts for “more than a quarter of Ghana’s total remittances,” underscoring its impact on the nation’s foreign exchange reserves. The company, which has operated for five years, also provides employment for 120 individuals through its call centre operations in Ghana.
Taptap Send operates across 50 states in the United States, several African nations, and other parts of the world. To date, the platform has facilitated transactions exceeding $10 billion annually, reflecting its growing presence and customer trust.
Users are encouraged to revisit the Taptap Send app to access its services, as operations are fully restored.